BRAIN CODE TECH

By: miss_lianne | January 15, 2018

Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a mistake here and there. No customer is ever going to leave a place they know works extra hard to treat them right. But how exactly do you go that extra mile? Here are 3 ways your business can do so.

1. Use artificial intelligence

Artificial intelligence is extremely beneficial in customer service departments. It can communicate with customers for you when they have simple questions leaving customer service representatives to working solely with the clients who need them the most. A computer can also benefit your customer service department by allowing artificia...

By: miss_lianne | November 30, 2017

Every business spends time contemplating how they can improve customer service. It is an essential part of selling your product. This is especially true in a world where one upset customer can spend 15 minutes on their social media account thrashing your company, meaning you’ll lose their business as well as their friends and anyone else who may end up seeing the post. And while working with a person is still necessary in many situations when someone seeks out customer service, there have been extremely positive results from changing to a machine. With machine learning and artificial intelligence startups taking charge, machines are becoming quicker and more efficient for communication with customers. Here are 4 ways a machine can improve c...

By: miss_lianne | February 28, 2017

Technology is continually improving the efficiency for people to interact both in the real world and the digital world. Someone can send a text message and get a response in the time it would take that same person to look up someone’s number and actually call them. Anyone too busy or overwhelmed to drive to a store can order food, clothes, and anything else online. A flustered web user can chat with an automated chat service to find answers to questions. The ability for people to live their everyday lives has become much easier due to improved technology. But as these aspects get better and more efficient, people expect the same easiness and efficiency in everything else, including customer service.

Innovation professor Enrique Dans says, “I...

By: miss_lianne | February 20, 2017

Customers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That is why you need to have a lot of different ways they can communicate with your customer service department. Here are 5 ways you should offer customer service.

1. Phone calls

Being able to call a business when you need help is important. While other means of communication are nice, sometimes you just want to be able to talk to someone and describe the problem you are having. Customers hope the traditional phone call will yield better results. Make sure you have other forms of communication in place to help shorten phone call wait time, or add a feature where you will call back customers instead of making t...

By: miss_lianne | February 13, 2017

Sometimes, having better customer service isn’t just about having all the right tools available. It is about understanding your customers and what they want from you. And while technology does make a huge impact on your ability to reach and communicate with your customer, so does the way you approach them in phone calls and texts. Here are 5 tips to follow if you want stronger customer service.

1. Consistency

When training your customer service representatives, make sure you are encouraging consistency with the brand and the way in which you respond to customers. They will start to expect a specific feeling from your company, and the consistency will do a lot for your overall brand.

2. Personalization

Teach your customer service agents to be mo...