BRAIN CODE TECH

By: miss_lianne | January 15, 2018

Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a mistake here and there. No customer is ever going to leave a place they know works extra hard to treat them right. But how exactly do you go that extra mile? Here are 3 ways your business can do so.

1. Use artificial intelligence

Artificial intelligence is extremely beneficial in customer service departments. It can communicate with customers for you when they have simple questions leaving customer service representatives to working solely with the clients who need them the most. A computer can also benefit your customer service department by allowing artificia...

By: miss_lianne | February 20, 2017

Customers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That is why you need to have a lot of different ways they can communicate with your customer service department. Here are 5 ways you should offer customer service.

1. Phone calls

Being able to call a business when you need help is important. While other means of communication are nice, sometimes you just want to be able to talk to someone and describe the problem you are having. Customers hope the traditional phone call will yield better results. Make sure you have other forms of communication in place to help shorten phone call wait time, or add a feature where you will call back customers instead of making t...